You can use our Software for your personal purposes only, or provided your Institution has a valid Main Agreement in place and in case of the Wysa App, via the Google Play Store or the Apple App Store.

You must ensure to keep the Software up-to-date (particularly in relation to the Wysa App), so you get the latest features. Always exit the Software properly before updating.

You cannot use the Software for research or studies unless Wysa gives permission.

We do not handle any information about crimes or offences. Please do not share any such information when using our Software.

Wysa can refuse your access to the Software, at its discretion (and without reason). The Software is not available to those who have been removed by Wysa before, without Wysa’s prior written permission.

Our Software might have links to other websites or services. Wysa does not control these links and is not responsible for their content, products, or services. We are not liable for any damages or losses from using these third-party sites. We recommend you review their terms of service and privacy practices before use.

While Wysa has put in place reasonable clinical safety and data protection controls, you understand and acknowledge that AI (including LLM) is a developing technology. The potential risks inherent to this technology may not be fully understood and safeguards may not be fully developed. Due to the nature of the technology, you may sometimes get incorrect responses that do not accurately reflect the action required.

While Wysa has put in place reasonable clinical safety and data protection controls, you understand that using technology has risks, and you accept these risks. Protect your device and chats with good security practices and if you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. If you fail to comply with such security measures, Wysa will not be responsible if someone else accesses your chats or data.

You agree not to knowingly or recklessly engage in any of the following prohibited activities, except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under this EULA:

1. do not attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software in any form or media or by any means, including using any computer programs or methods like "scraping”;
2. do not use any automated tools like "robots," "spiders," or "offline readers" to access the Software in a way that sends more requests to our servers than a person could by using a normal web browser;
3. do not send spam, chain letters, or other junk messages;
4. do not try to tamper with or break the Software's security;
5. do not collect or harvest any information or data from the Software or our systems or attempt to decipher any transmissions to or from the servers running the Software;
6. do not do anything that puts a heavy load on our system, more than what is fair or manageable, as decided by us;
7. do not introduce or permit the introduction of bad data, viruses, worms, or other harmful software through your use of the Software;
8. do not collect or share any personal information, like account names, from the Software;
9. do not use the Software to ask people for money or business;
10. do not pretend to be someone else, lie about who you are, or hide your identity;
11. do not interfere with the proper working of the Software nor use it in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
12. do not access any content on the Software using methods or technology that we have not approved;
13. do not try to remove, circumvent, disable, damage or otherwise interfere with the measures or security-related features we use to stop or limit access to the Software, including methods that prevent copying content or enforce rules on how the Software is used;
14. do not delete the copyright and other proprietary rights notices on the Software;
15. do not attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software;
16. do not access all or any part of the Software in order to build a product or service which competes with the Software;
17. do not use the Software to provide services to third-parties;
18. do not license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Software available to any third party;
19. do not use the Software to provide time sharing, conduct independent clinical or research studies without our explicit permission or provide similar services to any third-party;
20. do not attempt to obtain, or assist third parties in obtaining, access to the Software; and
21. do not breach any applicable technology control or export laws and regulations that apply to the technology used or supported by the Software.

Some areas of the Software may, either now or later, allow you to post content such as chat content, profile information, videos, comments, questions, and other content or information or any such materials a user submits, posts, displays, or otherwise makes available on the Software ("User Content"). We claim no ownership rights over User Content created by you; the User Content you create remains yours. However, by sharing User Content through the Software, you agree to allow us, your Institution or any other authorised persons (as set out in the Main Agreement) to view, edit, and/or share your User Content. Wysa has the right (but not the obligation) in its sole discretion to remove any User Content that is shared via the Software.

You agree not to post or transmit User Content that:

1. may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal;
2. may create a risk or any other loss or damage to any person or property;
3. seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
4. may constitute or contribute to a crime or tort;
5. contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, or otherwise objectionable;
6. contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party's trade secrets);
7. copy, share, or use personal identifying or business contact information about other users or people without their express permission;
8. contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships;
9. contains any information or content that you know is not correct and current;
10. violates any school, Institution or other applicable policy, including those related to cheating or ethics;
11. interferes with other users of the Software including, without limitation, disrupting the normal flow of dialogue in an interactive area of the Software and deleting or revising any content posted by another person or entity;
12. except where expressly permitted, posts or transmits charity requests, petitions for signatures, franchise arrangements, distributorship arrangements, sales representative agency arrangements or other business opportunities (including offers of employment or contracting arrangements), club memberships, chain letters or letters relating to pyramid schemes, any advertising or promotional materials, solicit service letters or certificates, or any other solicitation of other users to use goods or services except in those areas (e.g., a classified bulletin board) that are designated for such purpose.

You may choose to, or we may invite you to submit comments, feedback or ideas about the Software, including without limitation about how to improve the Software or our products ("Ideas"). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place Wysa under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, Wysa does not waive any rights to use similar or related ideas previously known to Wysa, or developed by its employees, or obtained from sources other than you.

By posting any User Content on the Software, you expressly grant, and you represent and warrant that you have all rights necessary to grant, to Wysa a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive and worldwide licence to use, reproduce, copy and modify such User Content in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for the purpose of providing you the Software and as further set out in our Privacy Policy.

You agree to defend, indemnify and hold harmless Wysa and its subsidiaries, employees, officers and directors, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, injury, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Software, including any data or content transmitted or received by you, and any claims or damages arising as a result thereof; (ii) your violation of any term of this EULA, including without limitation breach of any representations or warranties; (iii) your violation of any third-party right, including without limitation any right of privacy or intellectual property rights; (iv) your violation of any applicable law, rule or regulation; or (v) any other party's access and use of the Software with your unique username, PIN, password or other appropriate security code.

You are solely responsible for your interactions with other Software users. Wysa shall have no liability for your interactions with other users, or for any user's action or inaction.

The service is provided on an "as is" and "as available" basis. Use of the Software is at your own risk. To the maximum extent permitted by applicable law, the Software is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from Wysa or through the Software will create any warranty not expressly stated herein. Without limiting the foregoing, Wysa, its subsidiaries, its affiliates, and its third party partners or suppliers do not warrant that: (i) the information provided by the Software is accurate, reliable or correct; (ii) the Software will meet your requirements; (iii) the Software will be available at any particular time or location, uninterrupted or error-free; (iv) any defects or errors will be corrected; or (v) the Software is free of viruses or other harmful components. Wysa is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Software may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

Wysa does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third-party through the Software or any hyperlinked website or service, and Wysa will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.

As an individual end user, please note the following:

1. we are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with this EULA, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this EULA or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time this EULA was made, both we and you knew it might happen;
2. we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation;
3. when we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by your failure to correctly follow installation instructions or to have in place the minimum system requirements advised by us;
4. we are not liable for business losses. The Software is for domestic and private use. If you use the Software for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity;
5. we recommend that you back up any content and data used in connection with the Software, to protect yourself in case of problems with the Software;
6. you acknowledge that the Software has not been developed to meet your individual requirements, including any particular cybersecurity requirements you might be subject to under law or otherwise, and that it is therefore your responsibility to ensure that the facilities and functions of the Software as described in the relevant documentation meet your requirements; and
7. if the Software provides any information (which includes Wysa content, medical or legal information amongst others) including recommending tools and techniques (e.g. Yoga or activity or exercises), such information is for informational or educational purposes only and should not be construed as professional advice. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Software. Although we make reasonable efforts to update the information provided by the Software, we make no representations, warranties or guarantees, whether expressed or implied, that such information is accurate, complete or up to date.
8. other than the losses set out above (for which we are not liable), our maximum aggregate liability under or in connection with this EULA whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to 100% of the fees paid to Wysa in respect of the Software you are using on the terms of this EULA during the 12 months immediately preceding the date on which the claim arose;
9. this EULA sets out the full extent of our obligations and liabilities in respect of the supply of the Software. Except as expressly stated in this EULA, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us. Any condition, warranty, representation or other term concerning the supply of the Software which might otherwise be implied into, or incorporated in, this EULA whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.

You are responsible for compliance with all applicable laws and regulations of the jurisdiction from which you are accessing the Software, including but not limited to export and import regulations. The Software is controlled and operated from facilities in India, UK and USA. We make no representation that the information contained herein is appropriate or available for use in other locations. You understand and agree that the Software may not meet licensing or other regulatory requirements in other locations. You agree that those who access or use the Software from other jurisdictions will do so at their own risk. You may not use the Software if you are a resident of a country embargoed, or are a foreign person or entity blocked or denied, as identified by embargo and sanctions lists maintained by the United Nations, USA, UK or India.

This EULA, its subject matter and its formation (and any non-contractual disputes or claims) shall be governed by and construed in accordance with the governing laws set out in the Main Agreement or in accordance with the laws of India and the courts of Bangalore, Karnataka, India and all matters, claims, actions or disputes arising from this EULA, shall be subject to the jurisdiction of the applicable courts.

If our provision of or support for the Software or the underlying services are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

We may transfer our rights and obligations under this EULA to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this EULA.

You may only transfer your rights or your obligations under this EULA to another person if we agree in writing. Any attempted transfer or assignment in violation hereof shall be null and void.

This EULA does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this EULA.

This EULA, together with the Main Agreement and any additional agreements you may enter into with Wysa in connection with the Software and underlying service, shall constitute the entire agreement between us and supersede and extinguish all previous and contemporaneous agreements, promises, assurances and understandings between us, whether written or oral, relating to its subject matter.

You acknowledge that in entering into this EULA you do not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this EULA.

Each of the conditions of this EULA operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining conditions will remain in full force and effect.

A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

A delay or failure to exercise, or the single or partial exercise of, any right or remedy does not waive that or any other right or remedy, nor does it prevent or restrict the further exercise of that or any other right or remedy.

If you wish to contact us in writing, or if any condition in this EULA requires you to give us notice in writing, you can send this to us by email at [email protected] or by pre-paid post to the business address of the relevant Wysa company in the country where you are accessing the Software, details of which can be found here. We will confirm receipt of this by contacting you in writing, normally by email.

If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide or confirm to us, or through posting on our Software.